Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard and American Express. We also accept contactless payment, ApplePay & GPay.
Accessible Facilities
The hotel has one, purpose-designed, room for guests with a disability. Please ask our Reception team if you would like to view the room (subject to availability). Our accessible toilet is located between the Fothergill’s Bar and the Eatery on the corridor opposite Reception.
Alarm Calls
Please contact Reception, by dialing ‘0’, who will arrange an alarm call for you.
‘Always On’ Plug Socket
This is located on the desk in your room and means you can charge laptops, tablets and mobile phones whilst the keycard is removed from the wall unit.
Assistance (24-hr Reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover Reception to deal with any enquiries. Should you require assistance please dial ‘0’.
Bars
Fothergill’s Bar, located on the ground floor at the front of the hotel, provides the widest variety of beverages. The Cocktail Bar is located in the Eatery and has a wide range of speciality drinks including cocktails, whisky and gin.
Breakfast
Breakfast is served in the Eatery from 6.30am to 9.30am, Monday to Friday and 7.30am to 10am on Saturday and Sunday.
Car Parking
Our car park is situated to the rear of the hotel and can be found by using the postcode LE16 9QQ.
Checkout
Checkout time is 11.00am. A late checkout is available by prior arrangement, at an additional cost, by contacting our Reception team.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest cinema is the Odeon Kettering, around 10 miles from the hotel. The postcode is NN15 6XS and has parking adjacent.
Conference Facilities
Please enquire with our Sales Manager for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Sales Manager on your behalf.
Currency Conversion
The nearest bureau de change is at Barclays Bank which is located on the right hand side of the hotel on the High Street.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception or call the local Doctors’ Surgery Helpline on 01858 464242.
The nearest minor injury unit is at the Cottage Hospital just two minutes away. The nearest chemists, Mistrys, can be found
on the High Street. For more information please dial ‘0’ to speak to Reception.
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further
assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire
evacuation procedure and fire exits.
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact Reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. Each room is equipped with a fan. This is stored in the wardrobe for your convenience.
Key Cards
For your personal security, we insist that guests produce key cards when signing accounts in any of the Hotel’s facilities.
Leisure Facilities
Guests are welcome to use the public facilities at the Market Harborough Leisure Centre. Opening hours vary daily and charges are applicable. For more information please visit www.harboroughleisure.co.uk.
Luggage Assistance
Please ask Reception for help with luggage or luggage storage at any time, 24 hours a day. Luggage may be stored in the hotel, without charge, for up to six hours after vacating your room.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
Newspaper
Please order with Reception by 10.00pm for delivery to your room the next morning.
Night Porter
Please dial ‘0’ for the Night Porter who is on duty from 11pm until 7am daily.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Small dogs are allowed in some ground floor bedrooms and public areas by prior arrangement. For the comfort of other guests, dogs (except guide dogs) are not allowed in the Eatery, where food is served all day.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
There are several dining areas throughout the hotel, with the same menu available in each. Our main Eatery is located off the Courtyard, opposite Reception. Our menu is served from 10am until 10pm and a copy accompanies this directory. You can also dine in Fothergill’s Bar between 11am and 9pm.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage
to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but please contact reception should you wish to
make an outside call.
Television
Our rooms are equipped with freeview television.
Toiletries
A limited supply of complimentary common items are available from Reception 24 hours a day, (i.e. toothpaste, comb, shaving foam,
razor, etc).
Voltage
The UK uses a 240v supply with three pin plugs. Please ask Reception if you require an adapter. This usually requires a £5 deposit which is refunded when the adaptor is returned.
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